FAQs

Dog Food

What is cold pressed dog food?

Simply put, cold pressed means the dog food is cooked very quickly without the use of high temperatures or steam. This is good news for your dog as it means a lot more of the essential nutrients will be left intact. Cold pressed is one of the most natural ways to make dog food.

Find cold pressed dog food here.

Is cold pressed dog food better?

Cold pressed dog food is the best dry food for your dog. Less heat, less processing, more goodness. Simple.

What is frozen raw dog food?

Exactly what it says on the tin (well, pouch in this case). Frozen raw dog food is raw food that has been frozen with no added rubbish in it, just the bits that are good for your dog. All dinner, no filler.

Find raw dog food here.

Why choose frozen raw dog food?

Raw dog food is as natural as you can get in a wet dog food. All the goodness goes to your dog - no nasties.

Find out more about the benefits of raw dog food here.

Do you sell natural dog treats?

There's no tricks, just treats with our range of healthy dog treats. Made from natural ingredients, our dog treats are enjoyable rewards and snacks that have great health benefits too. Choose between our chicken jerky treats, beef jerky dog treats and cod skins for dogs.

How to serve cold pressed dog food:

First things first - always serve your dog food with a side of fresh water.

It's simple - just tip it in a bowl, slow feeder, pot plant. Whatever you use. Just make sure to use the feeding guides to put the right amount in.

How to serve raw dog food:

Plan ahead. When you receive your order, pop 3 days worth of food into the fridge to get started, put the rest into the freezer then take food out going forward as and when needed. Just make sure to give yourself enough time to ensure it is fully defrosted before feeding. Now, just open the pouch and put the correct amount in the bowl.

Can I mix cold pressed with raw dog food?

If you are mixing you can feed both cold pressed at same time as raw as they break down at similar rates.

Can I mix raw dog food with kibble?

We do not recommending feeding raw food with kibble as it could knot in the dog's stomach.

How to store cold pressed dog food:

Keep it in its pouch in a dry and cool area in the house. Simple

What if my dog gets sick?

While many dogs' stomachs can easily learn new tricks, some are a little slower, so we recommend following our switching instructions for a smooth transition period. It will help your dog adjust its digestive enzyme release, alter stomach pH, adapt intestinal microbiome and promote healthy digestion.

If your dog has loose stool at any stage - reduce the amount of food for 3 days and give their stomach time to stabilise.

Where is your dog food made?

Our cold pressed and raw dog food is made in Scotland in factories which have approval for making pet food. Bonnie views - not that this matters but we do like to gloat.

Do you supply dog food for allergies and sensitive stomachs?

Our natural dog food has less ingredients and, consequently, less allergens.

Is your packaging recyclable?

Our boxes, insulation and pouches are all recyclable. However, we recommend recycling your pouches with TerraCycle as some councils may not recycle your pouches.

DOG FOOD SUBSCRIPTION

 

How does my dog food subscription work?

First things first - we’re nosy. We want to know everything about your dog - age, weight, activity levels - the whole 9 yards. Why? Because no two dogs are the same.

By getting this information we can calculate just how much you need to feed your dog - and not run out of food.

After all that, we’ll arrange for your tailored order to be shipped straight to your front door.

How much should I order?

The million dollar question, right? But we’re here to tell you not to worry, because after you’ve completed our simple questionnaire all about your pup, we’ll calculate exactly what your dog needs and then send you the perfect feeding plan. Think of us as your personal dog food calculator.

Am I tied in?

Short answer - no.

Slightly longer answer, your subscription is 100% within your control. You can pause, change or cancel at any time up to 48 hours before your next delivery is due. How easy is that?!

Can I change my dog food subscription?

Yes. And you may have to if you have a growing puppy. Make sure you redo the calculator once your dog passes over our age brackets as their requirements will change.

You can also pause, delay or bring forward your delivery.

You will be able to do either of these things in your customer account section. However, if you have any questions just give us a shout.

DOG FOOD DELIVERY

 

How much is your dog food delivery service?

Delivery is included in the majority of postcodes in the UK. However, due to the nature of our food we cant deliver to some postcodes. We are working on a solution so please stay with us.

Current excluded postcodes and areas;

AB36-38, AB55-56, BT1-3, BT12-15, BT18-23, BT29, BT39-44, BT53-54, BT56-58, BT4-10, BT16, BT18-23, BT24-27, BT30-34, BT11, BT17, BT28, BT35, BT60-67, BT45-52, BT55, BT72-73, BT83-91, BT95-99, BT68-71, BT74-82, BT92-94, FK17-21, GY, HS, IM, IV, JE, KA27, KA28, KW1-14, KW15-99, PA20-99, PH19-29, PH32-33, PH45-48, PH3-31, PH34-44, PH49-99, ZE 

How will the product get shipped?

We ship our products with DPD next day. It is crucial that when ordering you nominate a safe place to leave the parcel as they will get destroyed if they go back to depot.

We use a recyclable paper insulation and dry ice to make sure your product arrives in tip top condition. Except if you just order dry food - would be a bit strange if we kept that chilled.

When will my dog food delivery get shipped?

Orders placed on a Wednesday after 12pm through to Sunday 12am will be shipped on the following Monday.

What happens if I am not at home? 

When placing your order, please check that your address, contact details and safe place information is up to date. We may not ship the parcel without this information.

How can I track my order?

If you log onto your account on our website you will be able to track you parcel. you will also get regular updates from our courier DPD.

PAYMENT

How do I pay? 

Once your personal account has been set up, we charge your credit/debit card on a regular schedule in accordance with your deliveries.

How do I cancel or change my dog food subscriptiOn frequency?

You can pause, bring forward or delay your subscription any time. Just log onto your account. If you want to change your subscription please get in touch and we can help you through the process.